Return Policy
Return & Refund Policy
Thank you for choosing Lana Spelled Backwards. We are committed to providing high-quality online courses and digital learning experiences. Please read this Return & Refund Policy carefully before purchasing.
Digital Product Nature
All products offered on lanaspelledbackwards.com are digital courses that grant instant access to training materials, videos, downloadable content, and other resources. Because access is provided immediately upon purchase, all sales are final. If you are unhappy with your course, please contact Lana directly at lana@lanaspelledbackwards.com to book a 1-on-1 twenty minute online session to share your experience.
No Refunds
We do not offer refunds, returns, or exchanges on any online courses or digital products, including but not limited to:
- Course enrollments
- Digital downloads
-
Bonuses, templates, or supplemental materials
By completing a purchase, you acknowledge and agree that you are purchasing a non-refundable digital product.
Unauthorized Purchases & Billing Issues
If you believe there has been an unauthorized charge or a billing error, please contact our support team at lana@lanaspelledbackwards.com within 48 hours of the charge. We will review your request promptly.
Technical Issues
If you experience any technical problems accessing your course, we will make every reasonable effort to resolve the issue. Please contact us at lana@lanaspelledbackwards.com with the following:
- Full name
- Order number
- Email used for purchase
-
Description or screenshot of the issue
We are here to help ensure you receive the access you paid for.
Course Access
Upon purchase, you receive lifetime access (or insert alternative: 12-month / ongoing subscription) to the course unless otherwise stated. Access may not be transferred, resold, or shared.
Questions
If you have any questions regarding this policy, contact us at: Lana@lanaspelledbackwards.com